Programmes link

Short task summary:

Supported the delivery of the programme by taking on multiple operational roles across different programme sessions. Adapted to the responsibilities of each role, including participant briefing, visitor guidance, programme coordination, operational monitoring, venue checks, payment administration, and content documentation, ensuring a safe, engaging, and seamless programme experience.

Skills:

Adaptability & Multitasking, Communication & Interpersonal Skills, Public Speaking & Facilitation, Operational Coordination and Customer Service

Events & Operational Skills:

- Participant briefing (Introducing participants to Dialogue in the Dark, its history, and programme guidelines)

- Programme facilitation (Guiding participants in using the white cane and preparing them for the experience)

- Participant engagement (Facilitating pre-tour activities while participants awaited their programme)

- POS operations (Processing payments and managing participant numbers and programme schedules)

- Programme operations monitoring (Monitoring tours through CCTV to ensure participant safety and smooth programme flow)

- Venue readiness checks (Ensuring the programme environment remained completely dark and equipment was correctly positioned)

- Programme documentation (Capturing photographs for marketing and promotional purposes)

Programmes link

Short task summary:

Supported visually impaired facilitators in the delivery of the programme by acting as their sighted assistant. Followed verbal and non-verbal cues to operate presentation slides at the appropriate moments, ensuring the programme was delivered seamlessly while enabling facilitators to lead with confidence and independence.

Skills:

Active Listening, Adaptability, attention to detail

Events & Operational Skills:

- Programme facilitation support (Assisting visually impaired facilitators during programme delivery)

- Presentation operations (Advancing presentation slides based on facilitator cues)

- Accessibility support (Providing sighted assistance to ensure an inclusive programme experience)

- Operational coordination (Maintaining smooth programme flow through timely responses to facilitator instructions)

- Backstage programme support (Supporting facilitators while remaining unobtrusive to participants)

Programmes link

Short task summary:

Supported visually impaired facilitators in delivering the programme by supporting activities across different learning stations. Assisting with demonstrations of key learning points and reinforced participants' understanding by engaging children, prompting reflection, and encouraging them to apply and remember the lessons throughout the programme.

Skills:

Communication & interpersonal skills, Patience & child engagement and facillitaion skills

Events & Operational Skills:

- Programme facilitation (Supporting visually impaired facilitators across multiple activity stations)

- Activity facilitation (Assisting with demonstrations of learning points and hands-on activities)

- Participant engagement (Encouraging interaction and reinforcing key takeaways with children)

- Learning support (Guiding participants through activities and promoting understanding)

- Programme operations (Maintaining smooth transitions and participant engagement throughout the programme)

Programmes link

Short task summary:

Supported the setup and execution of the programme by assisting with logistics, participant engagement, and operational coordination. Served as the communication link between the inside and outside of the programme venue, ensuring timely updates were relayed so the programme ran smoothly despite the zero visibility within the dark venue.

Skills:

Adaptability, problem solving and teamwork & communication skills

Events & Operational Skills:

- Programme coordination (supporting the smooth delivery of scheduled activities)

- Event logistics (Assisting with setup, operations, and coordination)

- Operational support (Responding to on-site needs and ensuring smooth event flow)-

- Participant engagement (Interacting with attendees and providing assistance)

Programmes link

Short task summary:

Supported the setup and execution of the programme by assisting with logistics, participant engagement, and operational coordination. Served as the communication link between the inside and outside of the programme venue, ensuring timely updates were relayed so the programme ran smoothly despite the zero visibility within the dark venue.

Skills:

Adaptability, problem solving and teamwork & communication skills

Events & Operational Skills:

- Programme coordination (supporting the smooth delivery of scheduled activities)

- Event logistics (Assisting with setup, operations, and coordination)

- Operational support (Responding to on-site needs and ensuring smooth event flow)-

- Participant engagement (Interacting with attendees and providing assistance)

Planning Photo

Programmes link

Short task summary:

Supported programme operations by monitoring activities through CCTV, coordinating communication with facilitators inside the zero-visibility programme venue, and providing operational updates to ensure each stage of the programme transitioned smoothly. Adapted to operational needs by taking over facilitation duties within the dark environment when required.

Before the programme was launched to the public, participated in reviewing activities, sharing ideas, and contributing suggestions that were incorporated to make the programme more engaging and meaningful for participants.

Skills:

Operational Coordination, Communication & Interpersonal Skills, Problem-solving & Critical Thinking and Adaptability

Events & Operational Skills:

- Programme operations monitoring (Monitoring activities through CCTV to ensure smooth programme delivery)

-Operational communication (Maintaining communication between facilitators and coordinating programme updates)

- Programme coordination (Supporting programme timing and smooth transitions between activities)

- Contingency support (Stepping into facilitation roles to maintain programme continuity when required)

- Programme review & development (Evaluating activities and contributing ideas to enhance participant engagement before public launch)

Programmes link

Short task summary:

Supported the setup, delivery, and teardown of the programme across multiple sessions by taking on different operational roles. Facilitated participant briefings, guided participants into the zero-visibility programme environment, served as the communication link between the inside and outside of the programme venue, and monitored programme operations to ensure participant safety, smooth coordination, and an engaging experience

Skills:

Public Speaking & facilitation skills, Communication & interpersonal skills and Situational awareness & problem-solving skills

Events & Operational Skills:

- Event setup and teardown (Preparing and restoring programme spaces)

- Audience management (Guiding participants and ensuring a smooth visitor experience)

- Operational communication (Acting as the communication link between inside and outside operations)

- Programme monitoring (Monitoring CCTV and relaying information to maintain safety and operational efficiency

- Event operations support (Responding to operational needs and ensuring the programme ran according to plan)

Short event summary:

Assisted with event set-up, teardown, and sound equipment operations for the Singapore Night Festival 2025

Skills used:

Adaptibility, communication and Teanwork

Event & Operational Skills:

-Event setup and teardown (Preparing and resetting spaces efficiently)

-Basic sound operations (Handling audio equipment, cables, and simple troubleshooting)

Reflection:

It was an eye-opening experience working with children with Cerebral Palsy and learning how to adapt to their individual needs. As my first volunteering event, it taught me how to support and communicate with people with disabilities in a thoughtful and inclusive way. Seeing how the activities brought joy to them reinforced the idea that art truly is for everyone.

Short task summary:

Guided audiences through the event area and responded to enquiries, ensuring a smooth and informed visitor experience.

Skills: 

interpersonal, communications and event & operations skills 

Events & Operational Skills:

- Audience management (Guiding and directing visitors)

-Crowd flow coordination (Helping people navigate effectively)

Reflection:

Volunteering at this event gave me the chance to experience the show up close and step into a front-of-house role for the first time. It offered a form of learning that went beyond the classroom, allowing me to understand audience flow and engagement in a real setting. I also found myself naturally applying skills from my part-time F&B work, especially in communicating with “customers" or in this case, the audience. This experience helped me see how my past roles continue to shape the way I interact with people and support an event effectively. It also allowed me to understand more of the operations in theatre and appreciate the work done behind the scenes.

Short task summary:

Led and supported Year 1 students through a structured programme, ensuring smooth execution of planned activities while fostering engagement, collaboration, and positive group dynamics.

Skills:

Leadership, Facilitation skills and communication & interpersonal skills

Events & Operational Skills:

- Activity coordination (Ensuring planned activities ran according to schedule)

-Group management (Maintaining order, energy and involvement)

- Event support (Assisting with logistics or programme

Reflection:
I’ve had experience leading youth groups at my church camps, but those situations were easier because the participants already knew me. This event was different, I was working with people I had never met, which pushed me out of my comfort zone and required me to be the one to break the ice and set the tone for the group. I had to keep the schedule on track, monitor attendance, and make sure everyone was accounted for, especially if someone felt unwell or had to leave early. Many students were also curious about polytechnic life, so I found myself answering their questions and helping them adjust to this new stage. Overall, it was a fun and meaningful experience that strengthened my facilitation and leadership skills, especially in communication and interpersonal interaction.

Short task summary:

Distributing tickets and providing clear directions to various attractions, while ensuring effective communication and responsive assistance to customer inquiries

Skills: Communication and interpersonal skills, adaptability and problem-solving skills

Event & Operational Skills

- Crowd flow coordination (Directing people effectively to various attractions)

-Front-of-house operations (Managing entry, tickets and guest movement)

- Attention to detail (Ensuring the right tickets, and guest movement)

Reflection:

This was my first time working front of house, and at the start, I felt nervous and out of place. I wasn’t confident yet, especially when visitors approached me with questions. However, as the shift went on, I began asking my teammates about the locations of attractions, toilet facilities, and on-site ticket availability. This helped me quickly familiarise myself with the venue. Over time, I became more comfortable and even found myself anticipating visitors’ questions, offering information before they needed to ask. The experience boosted my confidence and helped me grow more proactive in my role.

Short event summary:

Supporting the event setup while engaging and guiding children with Cerebral Palsy, fostering patience, empathy, and inclusivity throughout the experience.

Skills used:

Empathy, communication and interpersonal skills

Event & Operational Skills:

-Child engagement 

- Awareness and sensitivity (ensuring a safe positive environment for children with diverse needs)

Reflection:

It was an eye-opening experience working with children with Cerebral Palsy and learning how to adapt to their individual needs. As my first volunteering event, it taught me how to support and communicate with people with disabilities in a thoughtful and inclusive way. Seeing how the activities brought joy to them reinforced the idea that art truly is for everyone.